FAQ

Jambo Africa Tours & Travel is a Kenyan-based tour company offering personalised and unforgettable experiences across the country. We specialise in safaris, beach getaways, cultural immersions, adventure tours, educational trips, and virtual experiences.

Jambo Africa Tours has been crafting memorable tours and adventures for nearly a decade - since 2015. Our team of experts is passionate about sharing the beauty and diversity of Kenya with the world.

We offer tailor-made experiences with a personal touch, ensuring each trip caters to our clients’ preferences. Our deep local knowledge, attention to detail, and commitment to customer satisfaction make every tour unique and special.

If you have any other questions not covered here, don’t hesitate to contact us. We're here to help you plan the trip of a lifetime! You can reach us via: ● Phone: +254 791 88 88 40 ● Email: safari@jambo.africa

Yes, we offer discounts for group bookings, especially for large family trips, corporate tours, and educational visits. Please contact us to discuss your group’s requirements.

We’re always open to partnerships with businesses, tour vehicle providers, and accommodation venues. If you’d like to partner with us, please get in touch, and we’ll discuss collaboration opportunities.

We offer a range of accommodations to suit different preferences, including luxury lodges, boutique hotels, cottages, and camping options. The type of accommodation depends on the tour package you select.

We provide comfortable and reliable transportation options, including 4x4 safari vehicles, private vans, and tour buses. We also work with select tour vehicle providers for safe and efficient travel to and from our destinations.

What types of tours does Jambo Africa offer? We offer a wide range of tours, including: Safari Drives: Explore Kenya's renowned wildlife and natural beauty. Holidays & Getaways: Relax on Kenya’s scenic beaches. Cultural immersions: Engage with local communities and traditions. Adventure Trails: Experience thrilling activities like hiking and water sports. Educational tours: Designed for students and research groups - touring with learning. Virtual Tours: Explore Kenya from the comfort of your home through live, interactive virtual experiences.

Absolutely! We specialise in creating tailor-made tours to suit your unique needs and interests. Whether you’re seeking adventure, relaxation, or cultural experiences, we can customise your itinerary for a personalised experience.

Yes, we offer family-friendly tours, including safaris, cultural immersions, and beach getaways. Our itineraries are designed to be fun and educational for all ages, making them perfect for family vacations.

We offer various safari experiences, from luxury lodge safaris to budget-friendly camping safaris. Our safaris take you to iconic parks like the Maasai Mara, Amboseli, Tsavo, and more, ensuring a chance to witness Kenya’s incredible wildlife up close.

Our educational tours are designed for schools, colleges, and learning institutions. These tours combine fun and learning, offering informative visits to historical, cultural, and environmental sites across Kenya.

Our virtual tours are interactive, live-streamed experiences where you can explore Kenya’s beauty and wildlife without leaving home. Our expert guides will walk you through the sites and answer any questions in real time.

We recommend packing comfortable clothing, sunscreen, a hat, sturdy shoes, a camera, binoculars, insect repellent, and a reusable water bottle. We’ll provide you with a detailed packing list once your safari is confirmed.

Yes, safety is our top priority. Our experienced guides are well-trained and follow all safety protocols to ensure a secure and enjoyable safari experience.

You are responsible for ensuring you are fit to travel and for securing any required vaccinations or medications. Please consult your doctor about necessary health precautions, such as malaria prevention, and ensure you bring your medications. A valid Yellow Fever certificate may be required.

It’s advisable to consult your healthcare provider for recommended vaccinations and health precautions before visiting Kenya. Vaccinations for yellow fever, typhoid, and hepatitis A are generally recommended. Malaria prophylaxis may also be necessary, depending on the regions you’ll be visiting.

Yes, all travelers must have travel insurance covering medical expenses, trip cancellations, lost luggage, and personal liability. Proof of insurance may be required before the tour begins. Without valid travel insurance, you may be denied participation in the tour, and no refunds will be issued. Please check with your insurance provider for coverage details.

Yes, you are responsible for ensuring you have a valid passport and necessary visas for your travel. Jambo Africa is not responsible for any issues caused by improper documentation. Passports must be valid for at least six months beyond your trip.

Jambo Africa acts as an intermediary between you and third-party providers such as airlines and hotels. We are not liable for any delays, accidents, or losses caused by these third parties. The terms and conditions of these providers will apply.

Booking with us is simple. You can either fill out the booking form in this website or contact us via phone or email. Our customer support team will guide you through the process and help you customise your trip to suit your preferences.

We accept payments via mobile payments, credit/debit cards, bank transfers, and cheques. Payment options will be shared once you confirm your booking. We Please note that any bank charges or transaction fees are the responsibility of the customer.

Yes, a deposit is required to secure your booking. The deposit amount varies depending on the type and duration of the tour. We will share the specific details during the booking process.

To confirm your booking, a 50% deposit of the total tour cost is required unless stated otherwise. Full payment is due 30 days before your tour starts. For bookings made within 30 days of departure, full payment is required at confirmation. A non-refundable 10% deposit is needed for every booking.

Tour inclusions vary based on your package. Typically, accommodation, meals, transportation, and activities listed in your itinerary are included. International flights, travel insurance, visas, personal expenses, and tips are excluded unless specified.

Hotel and airport taxes are included where noted in your package. However, gratuities for guides, drivers, and other staff are not included and are at your discretion.

Jambo Africa reserves the right to take promotional photos during tours. If you do not wish to appear in these photos, please notify us before your final payment is made.